1. Introduction
AskLayer is an AI website assistant platform that helps businesses create chatbots trained on their approved business information, such as FAQs, PDFs, brochures, service details, policies, and contact information.
This Privacy Policy explains how we collect, use, store, and protect information when you use AskLayer, visit our website, create an account, upload content, or interact with an AskLayer-powered assistant.
By using AskLayer, you agree to this Privacy Policy.
2. Information We Collect
We may collect the following types of information.
Account and Business Information
When you create an account or workspace, we may collect name, email address, phone number, business name, business type, website URL, business address, and billing or subscription details.
Uploaded Business Content
You may upload or enter business information such as FAQs, PDFs, text documents, brochures, service details, pricing notes, policies, contact information, and other business-approved content. This information is used to help your assistant answer visitor questions.
Chat and Lead Information
When visitors interact with an AskLayer assistant, we may collect visitor questions, assistant responses, visitor name, phone, email, and message if submitted through a lead form, page URL where the assistant was used, session ID, usage logs, and IP-derived security or rate-limit information.
Technical Information
We may collect browser type, device information, IP address or hashed IP, referrer URL, cookies or local storage identifiers, error logs, and usage analytics.
3. How We Use Information
We use collected information to create and manage user accounts, provide the AI assistant service, process uploaded documents and business content, generate chatbot responses from approved business information, capture and display leads, track unanswered questions, manage subscriptions, trials, and payments, prevent abuse, spam, and unauthorized use, improve product performance and user experience, provide customer support, and comply with legal obligations.
4. AI Processing
AskLayer may use AI models and retrieval systems to answer questions based on approved business content.
The assistant is designed to answer from the information provided by the business. If the answer is not available in the approved content, the assistant may show a fallback response and suggest contacting the business directly.
AskLayer does not intentionally train public AI models on customer business data unless clearly stated and agreed separately.
5. Uploaded Documents and Knowledge Base
When you upload documents or create FAQs, AskLayer may extract readable text, split content into chunks, store searchable content, generate embeddings or vector representations if enabled, and retrieve relevant content to answer visitor questions.
You are responsible for ensuring that uploaded content is accurate, lawful, and appropriate for public or business use.
Do not upload sensitive personal data, confidential third-party data, medical records, financial records, legal case files, or any information you are not authorized to use.
6. Payment Information
Payments may be processed through third-party payment providers such as Cashfree.
AskLayer does not store full card, bank, UPI, or payment instrument details. Payment information is handled by the payment gateway according to its own security and privacy policies.
We may store payment status, plan, transaction ID, subscription ID, invoice details, and billing metadata for account management.
9. Data Security
We use reasonable technical and organizational safeguards to protect your data, including access controls, authentication, domain validation for embedded assistants, rate limits, secure configuration practices, database access restrictions, logging and monitoring, and separation of tenant/workspace data.
However, no online service can guarantee absolute security.
10. Data Retention
We retain data as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent abuse, and maintain business records.
You may request deletion of your workspace data, subject to legal, payment, tax, and operational requirements.
11. Your Responsibilities
You are responsible for keeping account credentials secure, uploading only content you have the right to use, ensuring chatbot answers are suitable for your business, reviewing uploaded business information, avoiding upload of sensitive or unlawful data, and informing your website visitors that an AI assistant may process their questions.
12. Children's Privacy
AskLayer is intended for business use and is not directed to children. If you believe a child's personal data has been submitted, contact us for deletion.
13. Your Rights and Grievance Redressal
Depending on applicable law, you may request access, correction, deletion, or withdrawal of consent regarding your personal data.
For privacy requests or grievances, contact:
We will respond within a reasonable time as required by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.
15. Contact Us
For questions about this Privacy Policy, contact: